Cross-Functional Training of Front-Line Hotel Pmployees, In-Role and Extra-Role Job Performance, Customer Satisfaction, and Customer Loyalty: A conceptual Model Proposal / Cross-Functional Training of Front-Line Hotel Employees, In-Role and Extra-Role Job Performance, Customer Satisfaction, and Customer Loyalty: A conceptual Model Proposal

Autor:	SUMANEEVA, Ksenia A., ELUWOLE, Kayode Kolawole, Avci, Turgay
Zdroj:	Journal of Environmental Management and Tourism (JEMT). IX(06 (30)):1182-1189
Databáze:	Central and Eastern European Online Library (CEEOL)
Externí odkaz:	https://www.ceeol.com/search/article-detail?id=740397 Zobrazit plný text záznamu