'MYSTERY SHOPPER' IN ANALYSING SERVICE QUALITY LEVEL AND SERVICE PROVISION PROCESSES IN THE HOTEL INDUSTRY IN POLAND / 'MYSTERY SHOPPER' IN ANALYSING SERVICE QUALITY LEVEL AND SERVICE PROVISION PROCESSES IN THE HOTEL INDUSTRY IN POLAND

Autor:	Węglarz, Robert, Morawski, Mieczysław
Zdroj:	Business and Non-profit Organizations Facing Increased Competitions and Growing Customers' Demands. :139-151
Databáze:	Central and Eastern European Online Library (CEEOL)
Externí odkaz:	https://www.ceeol.com/search/chapter-detail?id=603363 Zobrazit plný text záznamu