Kreiranje satisfakcije kao osnov za stvaranja baze lojalnih potrošača / Creating customer satisfaction as the basis for creatinga base of loyal customers

Autor:	Lukić, Bojan, Rončević, Danilo, Bačevac, Srećko M.
Zdroj:	Glasnik za društvene nauke / Journal of Social Sciences. (6):239-261
Databáze:	Central and Eastern European Online Library (CEEOL)
Externí odkaz:	https://www.ceeol.com/search/article-detail?id=253294 Zobrazit plný text záznamu