Kvaliteta usluga u bankarskoj industriji: koncept i mjerenje / Service quality in the banking sector: concept and measurement

Autor:	Pepur, Mario
Zdroj:	MARKET/TRŽIŠTE / MARKET. 18(1-2):53-66
Databáze:	Central and Eastern European Online Library (CEEOL)
Externí odkaz:	https://www.ceeol.com/search/article-detail?id=244613 Zobrazit plný text záznamu