An Analysis of Hotel's Responses to Negative and Mixed Online Reviews in Varna

Autor: Prodanova, Radostina
Zdroj: Известия на Съюза на учените - Варна. Серия Икономически науки / Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series. 10(3):33-43
Databáze: Central and Eastern European Online Library (CEEOL)