From the Head or the Heart? An Experimental Design on the Impact of Explanation on Cognitive and Affective Trust

Autor:	Zhang, Qiaoning, Yang, X. Jessie, Robert Jr, Lionel P.
Rok vydání:	2021
Předmět:	Computer Science - Human-Computer Interaction Computer Science - Artificial Intelligence Computer Science - Robotics
Druh dokumentu:	Working Paper
Popis:	Automated vehicles (AVs) are social robots that can potentially benefit our society. According to the existing literature, AV explanations can promote passengers' trust by reducing the uncertainty associated with the AV's reasoning and actions. However, the literature on AV explanations and trust has failed to consider how the type of trust - cognitive versus affective - might alter this relationship. Yet, the existing literature has shown that the implications associated with trust vary widely depending on whether it is cognitive or affective. To address this shortcoming and better understand the impacts of explanations on trust in AVs, we designed a study to investigate the effectiveness of explanations on both cognitive and affective trust. We expect these results to be of great significance in designing AV explanations to promote AV trust. Comment: Presented at AI-HRI symposium as part of AAAI-FSS 2021 (arXiv:2109.10836)
Databáze:	arXiv
Externí odkaz:	http://arxiv.org/abs/2110.03433 Zobrazit plný text záznamu View this record from Arxiv