Lessons from Oz: Design Guidelines for Automotive Conversational User Interfaces
| Autor: | Large, David R., Burnett, Gary, Clark, Leigh |
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| Rok vydání: | 2019 |
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| Druh dokumentu: | Working Paper |
| DOI: | 10.1145/3349263.3351314 |
| Popis: | This paper draws from literature and our experience of conducting Wizard-of-Oz (WoZ) studies using natural language, conversational user interfaces (CUIs) in the automotive domain. These studies have revealed positive effects of using in-vehicle CUIs on issues such as: cognitive demand/workload, passive task-related fatigue, trust, acceptance and environment engagement. A nascent set of human-centred design guidelines that have emerged is presented. These are based on the analysis of users' behaviour and the positive benefits observed, and aim to make interactions with an in-vehicle agent interlocutor safe, effective, engaging and enjoyable, while confirming with users' expectations. The guidelines can be used to inform the design of future in-vehicle CUIs or applied experimentally using WoZ methodology, and will be evaluated and refined in ongoing work. Comment: Accepted to the 11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI '19) |
| Databáze: | arXiv |
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