Surviving an 'Eternal September' - How an Online Community Managed a Surge of Newcomers

Autor:	Kiene, Charles, Monroy-Hernández, Andrés, Hill, Benjamin Mako
Rok vydání:	2016
Předmět:	Computer Science - Human-Computer Interaction Computer Science - Computers and Society Computer Science - Social and Information Networks
Druh dokumentu:	Working Paper
DOI:	10.1145/2858036.2858356
Popis:	We present a qualitative analysis of interviews with participants in the NoSleep community within Reddit where millions of fans and writers of horror fiction congregate. We explore how the community handled a massive, sudden, and sustained increase in new members. Although existing theory and stories like Usenet's infamous "Eternal September" suggest that large influxes of newcomers can hurt online communities, our interviews suggest that NoSleep survived without major incident. We propose that three features of NoSleep allowed it to manage the rapid influx of newcomers gracefully: (1) an active and well-coordinated group of administrators, (2) a shared sense of community which facilitated community moderation, and (3) technological systems that mitigated norm violations. We also point to several important trade-offs and limitations. Comment: In Proceedings of the 34th Annual ACM Conference on Human Factors in Computing Systems (CHI 2016). ACM, New York, NY, USA
Databáze:	arXiv
Externí odkaz:	http://arxiv.org/abs/1605.08841 Zobrazit plný text záznamu View this record from Arxiv