The quality management maturity grid: a diagnostic method

Autor:	J A, Schmele, S J, Foss
Rok vydání:	1989
Předmět:	Adult Self-Evaluation Programs Quality Assurance Health Care Attitude of Health Personnel Surveys and Questionnaires Humans Middle Aged Nursing Staff Hospital Personnel Management
Zdroj:	The Journal of nursing administration. 19(9)
ISSN:	0002-0443
Popis:	"Quality is free. It's not a gift, but it is free. What costs money are the unquality things--all the actions that involve not doing the job right the first time." Nurse executives can benefit from the challenge of this statement, the basis of Philip Crosby's Quality Management Maturity Grid. The authors discuss the Grid, used successfully in business as a diagnostic tool to assess organizational quality management, and its use in the health care setting.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=pmid________::e3af1d80bc8b26b9fab71519b5d30b13 https://pubmed.ncbi.nlm.nih.gov/2769426 Zobrazit plný text záznamu