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Objective Although volunteer activities of providing meals have been conducted as measures to prevent isolation and loneliness and to secure meals, evidence is lacking regarding how to implement such activities. In this study, we describe the activities process at a community cafeteria located within a housing complex and operated by resident volunteers during the COVID-19 pandemic to provide inexpensive meals. We also report the preliminary results of the impact of such activities on the residents.Method This case study was conducted at the community cafeteria Tate Kitchen 'Sakura' located within a Tokyo housing complex with a high ageing population. We collected data on the cafeteria activities during February to May, 2020. The data sources were daily activity records of the cafeteria, dialogues between volunteers and residents, and photos of activities. We qualitatively assessed the effects of the activities on the residents by classifying interviews with ten users and six volunteer staff based on the Kawakita Jiro (KJ) method.Results During the observation period, regular meetings were held among board members and volunteers, and operations of the cafeteria were verified and modified by referring to the COVID-19 prevention guide for citizens, advice from health professionals, and residents' opinions. It was determined that activities would continue without cessation; the cafeteria, managed mainly by volunteers under the food hygiene control system required for commercial restaurants, was open five days a week to maintain food security and ensure the health of the residents. The number of meals sold at the cafeteria was halved in May (n = 2,149) as a result of the modification in operations. However, the number of meals delivered to each household increased from March because of increased demand. Qualitative analyses using KJ method showed that users perceived that these continued activities were effective in securing food, maintaining social interaction and promoting health, and health promotion, while volunteers perceived that the activities were effective in promoting social interaction and health.Conclusion The resident volunteers continually confirmed their commitment to the principle of protecting food security and health within the community. They continued to operate the cafeteria by referring to available information on COVID-19 preventive measures, adopting the COVID-19 preventive measures, and involving all stakeholders. Qualitative analyses suggested that these continued efforts were useful for securing food and supporting health of the residents, looking after one other, and maintaining ties among residents. |
