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This paper focuses on one dimension of personal health information seeking: perception of quality and trustworthiness of information sources.Intensive interviews were conducted using a conversational, unstructured, exploratory interview style.Interviews were conducted at 3 publicly accessible library sites in Arizona, Hawaii and Nevada.Thirty-eight non-experts were interviewed.Three separate and distinct methods used to identify credible health information resources were identified. Consumers may have strong opinions about what they mistrust; use fairly rigorous evaluation protocols; or filter information based on intuition or common sense, eye appeal or an authoritative sounding sponsor or title.Many people use a mix of rational and/or intuitive criteria to assess the health information they use. |
