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To implement an institutional culture of the partnership, the University Hospitals of Geneva (HUG) first studied existing collaborations between patients and professionals. The engaged professionals, their positions, and patient involvement form the structure of the relational approach. This approach relies on a foundation of consideration for others, their expertise and mutual respect. The Patient Partners Platform networks partners and their actions, supports initiatives and educates about partnership. Exchanges between patients and healthcare professionals are sustained (67 meetings and 510 patient involvements in 2 years) ; each party reaps benefits. This implementation strategy facilitates partner involvement, encourages partnership and is easily transferable to all healthcare institutions.Pour implémenter la culture institutionnelle du partenariat, les Hôpitaux universitaires de Genève (HUG) ont d’abord étudié les collaborations existant entre patients et professionnels. Les professionnels engagés, leurs positions et l’implication des patients sont la structure de la démarche relationnelle. Elle repose sur la considération de l’autre, de son expertise et sur le respect mutuel. La Plateforme |
