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This paper describes the conceptualization, development, and implementation of a statewide management system for local health services operations in Florida. It discusses the rationale for a uniform statewide program; the structural organization of programs and services; information linkages between services, clients, providers and service facilities; information flow patterns from the source through automated data processes to production of output reports and analyses; and policies and procedures required to develop and implement the system. Benefits of the system include: 1) a mechanism for service delivery units to monitor and evaluate program effectiveness via measurement of process and outcome objectives, 2) production of accurate and reliable information required for tracking state and federal categorical programs, 3) development of personnel time and service profiles, and 4) initiation of billing and reimbursement processes for specific federal programs. Future plans and expectations include utilization of the system's data base to develop workload and staffing standards and measures, evaluate program impact on the health status of individual clients, develop program expenditure profiles, and develop related management and analytical applications. |
