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Every aspect of life requires effective communication. Almost all human interactions involve verbal or nonverbal communication between interlocutors. Whatever the meaning of communication, the message given and how it is received by the recipient are crucial. In a professional setting, communication is becoming increasingly more crucial because information transmission, timeliness, and accuracy have a significant impact on the organization's operations, on interpersonal connections inside the company and with clients, as well as on overall employee happiness. The process of conveying information, meaning, and emotions to another through the use of both verbal and nonverbal cues is known as communication. Timely, accurate, quick, and straightforward communication is necessary for productive work with clients. Communication errors or misconceptions may make it impossible to carry out the terms of the customer's contract, which may result in penalties, legal action, unfavorable press, and other undesirable outcomes for the business. Unfavorable effects may reduce demand for the bank's services and harm the bank's reputation. In order to reduce misconceptions and misinformation, it is crucial for bank workers to let customers know about any changes that have been made and to accurately and promptly deliver information. Errors are not always inevitable due to the human component, thus it's critical to settle the matter amicably with as little harm to the company and workers as possible. Through the use of a questionnaire, the paper examines how satisfied bank employees are with external communication. In the business environment, being able to communicate effectively is crucial. Effective communication can aid in negotiations, corporate organization, decision-making, and connections with clients or coworkers. Effective communication, or communication that advances the aims of the parties involved, is what is meant by good communication. |
