| Popis: |
Prevalenca travme v družbi je velika in travma vpliva na števila življenjska področja posameznika. Je pogosto izvor socialnih težav, vendar ni prepoznana kot njihov vir. Ljudje z izkušnjo travme iščejo pomoč za različne stiske tudi na centrih za socialno delo. Zato je pomembno, kako zaposleni na teh centrih delajo z ljudmi z izkušnjo travme. Kot odgovor na sodelovanje z ljudmi s tovrstno obremenjenostjo se je razvil pristop, utemeljen na razumevanju travme. Za uvedbo tega pristopa v organizacijo pa je potrebna sprememba organizacijske kulture. V magistrski nalogi najprej teoretično opišem organizacijsko kulturo in nakažem, kako se lahko načrtovano spreminja. Nato opišem travmo in posledice, ki jih pusti ljudem. V zaključnem delu teorije se posvetim navedenemu pristopu, ga na kratko opredelim in nato opišem, kaj predstavlja uvajanje pristopa v delo organizacije. V drugem delu magistrske naloge je predstavljena kvalitativna raziskava, v katero sem zajel različne profile zaposlenih na centrih za socialno delo, da bi raziskal trenutne značilnosti organizacijske kulture in na kakšne načine bi bilo možno začeti spreminjati organizacijsko kulturo, da bi bila v skladu z obravnavanim pristopom. Zanimalo me je tudi, v kolikšni meri zaposleni poznajo travmo, kako sodelujejo z ljudmi z izkušnjo travme in kakšno je po njihovem mnenju optimalno izobraževanje. V zaključku sem na podlagi dobljenih rezultatov podal predloge za uvajanje pristopa, utemeljenega na razumevanju travme na centre za socialno delo. he prevalence of trauma is high and trauma affects many life aspects of an individual. Trauma is often at the core of social problems, but it is not recognized as their source. People with trauma experience seek help for various hardships in their lives also at social work centers. Therefore, it is important how staff at the centres collaborate with people with trauma experience. Trauma-informed care (also trauma-informed practices or trauma-informed approach) was created as a holistic answer for engaging with people with trauma experience. Introducing it into the organization, however, requires a change in organizational culture. Initially the organizational culture is described theoretically, and I expose how organizational culture can be changed. Then I discuss about trauma and its impact on people. In the final part of the theoretical part the focus is on trauma-informed care. I briefly define it and describe what is the introduction of the approach into the work of an organization like. The second part of the master's thesis is the presentation of the qualitative research, in which I have inquired into all the profiles of employees at social work centers in order to explore the current characteristics of the organizational culture, and in what ways it would be possible to start changing the organizational culture in accordance with trauma-informed care. In the research I was also interested in the extent to which employees are aware of trauma, how they interact with people with trauma experience, and how they learn in optimal ways. Finally, on the basis of the results obtained, I have elaborated the proposal for introduction of trauma-informed care into social work centres. |
