Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs

Autor:	Chanco, Cristhian, Moquillaza, Arturo, Paz, Freddy
Jazyk:	Spanish; Castilian
Rok vydání:	2019
Předmět:	User centered design Automatic teller machines ATM systems Heuristic methods Usability engineering Ease-of-use
Zdroj:	Universidad San Ignacio de Loyola Repositorio Institucional-USIL USIL-Institucional instacron:USIL
Popis:	ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement. Revisado por pares
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=od______3056::748ddba34dbd7f1289d2c21aa8ad40d3 https://repositorio.usil.edu.pe/handle/usil/9109 Zobrazit plný text záznamu