Stakeholders management: the influence of trust in the environment of projects

Autor: Oliveira, Gilberto Francisco de
Přispěvatelé: Rabechini Junior, Roque, Rabechini Junior, Russo, Rosaria de Fatima Segger Macri, Silva, Filipe Quevedo Pires de Oliveira e
Jazyk: portugalština
Rok vydání: 2017
Předmět:
Zdroj: Biblioteca Digital de Teses e Dissertações da Uninove
Universidade Nove de Julho (UNINOVE)
instacron:UNINOVE
Popis: Submitted by Nadir Basilio (nadirsb@uninove.br) on 2017-08-04T15:41:26Z No. of bitstreams: 1 Gilberto Francisco de Oliveira.pdf: 2038002 bytes, checksum: f935cc54161dda3ff677654de64d427b (MD5) Made available in DSpace on 2017-08-04T15:41:26Z (GMT). No. of bitstreams: 1 Gilberto Francisco de Oliveira.pdf: 2038002 bytes, checksum: f935cc54161dda3ff677654de64d427b (MD5) Previous issue date: 2017-02-09 Stakeholders management is perceived as relevant by the academia and practitioners, since not considering all parties with vested interest in a project broadens the possibilities of failures. Stakeholders Management is supported by two main schools, the prescriptive, where activities such as the mapping, identifying and classifying of stakeholders according to their power, interest and the influence they can exert on the project are recommended and, the relational, where links are established, involving and engaging stakeholders throughout the project cycle. There are divergences regarding which school is the most appropriate to the project manager, because there are gaps in both schools. However, even with the practices of both management schools, there is no guarantee of success in a project if there are no trust relationships with the others parties. Trust has a positive relation with the success of projects since the presence of trust relationships reduces conflicts and in a case of crisis, it delivers faster and more effective responses.The attitudes to show empathy, to act transparently benefiting of the other, and to deliver what was promised are put forward as initiatives to build trust in all three types: intuitive, integrity, and competence. In light of the above, this paper proposes to investigate the relations between Stakeholders Management and Trust. We also aim to verify if there is a positive relation between the Prescriptive school and the Relational school and if the Relational is a mediator variable between the Prescriptive and Trust, exerting a positive influence. As a methodological procedure, a quantitative research of hypothetical-deductive approach was chosen. Data collection was done through an online survey, with open and closed questions. It counted on the participation of 130 respondents occupying the position of primary stakeholders in several companies, with a greater participation of the IT, Industry, and Telecommunications segments. For data analysis, the Structural Equation Modeling (SEM) technique and the Partial Least Square (PLS) method was applied using the SmartPLS 3.2.1 software. The results indicated a relevant and significant connection between the Prescriptive and Relational schools, as well as between the Relational and all types of Trust (Intuitive, Integrity and Competence), thus confirming the relevance of Stakeholders Management in establishing credible relations in the Project environment. A Gest??o de Stakeholders ?? percebida como relevante pela academia e pelos praticantes, uma vez que, n??o considerar as partes interessadas em um projeto denota ampliar as possibilidades de insucesso. A Gest??o de Stakeholders ?? sustentada por duas principais escolas, uma prescritiva, em que s??o preconizadas as atividades de mapear, identificar e classificar os stakeholders quanto ao poder, ao interesse e a influ??ncia que podem exercer no projeto e, a escola relacional, em que s??o estabelecidos v??nculos, ao envolver e engajar os stakeholders em todo o ciclo do projeto. H?? diverg??ncias sobre qual escola ?? a mais apropriada ao gestor de projetos porque h?? lacunas em ambas escolas. No entanto, mesmo as pr??ticas das duas escolas de gest??o n??o s??o garantia de sucesso em projeto se n??o existir rela????es de confian??a com as outras partes. A confian??a tem uma rela????o positiva com o sucesso em projetos devido a redu????o de conflitos e, em caso de crise, fornece respostas mais r??pidas e mais eficazes. As atitudes de demonstrar empatia, agir de forma transparente em beneficio da outra parte e entregar o prometido, s??o colocados como iniciativas para fomentar a confian??a em seus tr??s tipos: intuitiva, integridade e compet??ncia. Diante do exposto, esta disserta????o se prop??e a investigar as rela????es de Gest??o de Stakeholders e Confian??a. Se h?? uma rela????o positiva entre a Prescritiva e a Relacional. E, se a Relacional ?? uma vari??vel que ?? influenciada pela Prescritiva e influ??ncia a Confian??a positivamente. Como procedimento metodol??gico foi escolhida a pesquisa quantitativa de abordagem hipot??tica-dedutiva. A coleta de dados foi por meio de um survey on line, com quest??es abertas e fechadas. Contou com a participa????o de 130 respondentes ocupantes da posi????o de stakeholders prim??rios de diversas empresas, com a maior participa??ao dos segmentos de TI, Ind??stria e Telefonia e Comunica????o. Para a an??lise de dados foi aplicada a t??cnica da Modelagem de Equa????es Estruturais (MEE) e a estima????o pelo m??todo Partial Least Square (PLS), com uso do software SmartPLS 3.2.1. Os resultados indicaram uma conex??o relevante e significativa tanto entre a Prescritiva e a Relacional, assim como entre Relacional e todos os tipos de Confian??a (Intuitiva, Integridade e Compet??ncia), confirmando assim, a pertin??ncia da Gest??o de Stakeholders para estabelecer rela????es de credibilidade em ambiente de projetos.
Databáze: OpenAIRE
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