Encontrabilidade da informa????o: an??lise dos menus do portal institucional da Universidade Federal do Amazonas

Autor: Costa, ??miny La??s Silva da
Přispěvatelé: Falc??o, Franciane da Silva, Prata, Wilson Silva, Lima, Gean Fl??vio de Ara??jo
Jazyk: portugalština
Rok vydání: 2022
Předmět:
Zdroj: Biblioteca Digital de Teses e Dissertações da UFAM
Universidade Federal do Amazonas (UFAM)
instacron:UFAM
Popis: Submitted by Eminy Costa (emmylais@gmail.com) on 2022-06-30T03:18:45Z No. of bitstreams: 4 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertac??a??o - E??miny Lai??s.pdf: 12682566 bytes, checksum: e9e0a2d5ec5b6283179c487bcec44f73 (MD5) CartaEncaminhamentoTCC-TESE-DISSERTAC??A??O _1_ass.pdf: 228273 bytes, checksum: b1c3390c7cfcf492172ccfdf3d7d3901 (MD5) Folha_de_aprovacao.pdf: 625076 bytes, checksum: fa5e7fc0e3830a651d48e3a87202c2c8 (MD5) Approved for entry into archive by PPGD Design (ppgd@ufam.edu.br) on 2022-06-30T18:14:17Z (GMT) No. of bitstreams: 4 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertac??a??o - E??miny Lai??s.pdf: 12682566 bytes, checksum: e9e0a2d5ec5b6283179c487bcec44f73 (MD5) CartaEncaminhamentoTCC-TESE-DISSERTAC??A??O _1_ass.pdf: 228273 bytes, checksum: b1c3390c7cfcf492172ccfdf3d7d3901 (MD5) Folha_de_aprovacao.pdf: 625076 bytes, checksum: fa5e7fc0e3830a651d48e3a87202c2c8 (MD5) Approved for entry into archive by Divis??o de Documenta????o/BC Biblioteca Central (ddbc@ufam.edu.br) on 2022-07-04T17:31:19Z (GMT) No. of bitstreams: 4 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertac??a??o - E??miny Lai??s.pdf: 12682566 bytes, checksum: e9e0a2d5ec5b6283179c487bcec44f73 (MD5) CartaEncaminhamentoTCC-TESE-DISSERTAC??A??O _1_ass.pdf: 228273 bytes, checksum: b1c3390c7cfcf492172ccfdf3d7d3901 (MD5) Folha_de_aprovacao.pdf: 625076 bytes, checksum: fa5e7fc0e3830a651d48e3a87202c2c8 (MD5) Made available in DSpace on 2022-07-04T17:39:04Z (GMT). No. of bitstreams: 4 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertac??a??o - E??miny Lai??s.pdf: 12682566 bytes, checksum: e9e0a2d5ec5b6283179c487bcec44f73 (MD5) CartaEncaminhamentoTCC-TESE-DISSERTAC??A??O _1_ass.pdf: 228273 bytes, checksum: b1c3390c7cfcf492172ccfdf3d7d3901 (MD5) Folha_de_aprovacao.pdf: 625076 bytes, checksum: fa5e7fc0e3830a651d48e3a87202c2c8 (MD5) Previous issue date: 2022-02-21 The Federal University of Amazonas (UFAM) portal is a channel for accessing information to different publics, both internal and external to the university, and to serve them it???s necessary to compile an extensive volume of information. Each user has a behavior profile and understanding of the informational environment, which determines facilities or difficulties in the tasks. According to the literature, the search for information represents one of the biggest problems in the digital environment, and findability is the object of study for improvements. With the premise that there was no previous study with the user for the current creation of the portal model and in view of the amount of information presented, the objective of this research is to analyze the state of findability of information within the UFAM portal, focusing on the navigation menus, from the perspective and mental model of the university's students and professors. The research question is how interaction design can contribute to the findability of information on institutional sites through user search techniques, in order to help users complete their tasks more efficiently. First, there was the contextualization of the scenario through the application of semi-structured interviews with 12 professors and 12 students, which revealed the general expectations and needs of the groups regarding academic activities and the use of the university's portal. With the relevant content mentioned by the respondents, 6 tasks were generated (for each group) in order to simulate usage scenarios that would assess the findability of information. Cardello (2019) indicates four techniques for assessing findability, two of which were selected for application: the tree test and the usability test. 130 respondents contributed to the tree test and 18 respondents participated in the usability test. The result is a structural and visual analysis of the portal, whose data confirmed the hypothesis of findability problems, as well as indicating the areas that affect the execution of tasks. The findings of this research guided a series of improvement recommendations which can be applied to the standard template used by the university. O portal da Universidade Federal do Amazonas (UFAM) ?? um canal de acesso a informa????es para distintos p??blicos internos e externos ?? universidade, e para atend??-los ?? necess??rio compilar um volume extenso de informa????es. Cada usu??rio possui um perfil de comportamento e seu modo de compreens??o do ambiente informacional, o que determina facilidades ou dificuldades perante as tarefas. De acordo com a literatura, a busca de informa????es representa uma das maiores problem??ticas no ambiente digital, e a encontrabilidade ?? o objeto de estudo para a busca de melhorias. Com a premissa de n??o ter ocorrido estudo pr??vio com usu??rio para concep????o do atual modelo de portal e tendo em vista a quantidade de informa????es apresentadas, o objetivo desta pesquisa ?? avaliar o estado da encontrabilidade da informa????o dentro portal da UFAM, tendo como foco os menus de navega????o, a partir da perspectiva e modelo mental dos discentes e docentes da universidade. A quest??o de pesquisa ?? como o design de intera????o pode contribuir para a encontrabilidade da informa????o em sites institucionais atrav??s de t??cnicas de pesquisa com o usu??rio, de forma a auxiliar os usu??rios a completarem suas tarefas de forma mais eficiente. Primeiramente ocorreu a contextualiza????o de cen??rio atrav??s da aplica????o de entrevistas semiestruturadas com 12 docentes e 12 discentes, ao qual revelou as expectativas e necessidades gerais dos grupos com rela????o ??s atividades acad??micas e o uso do portal da universidade. Com o conte??do de relev??ncia citado pelos respondentes, foram geradas 6 tarefas (para cada grupo) no intuito de simular cen??rios de uso que avaliassem a encontrabilidade de informa????o. Cardello (2019) indica quatro t??cnicas para avalia????o da encontrabilidade, da qual duas foram selecionadas para aplica????o: o tree test e o teste de usabilidade. 130 respondentes contribu??ram para o tree test e 18 respondentes participaram do teste de usabilidade. O resultado ?? uma an??lise estrutural e visual do portal, cujos dados confirmaram a hip??tese de problemas em encontrabilidade, assim como indicaram as ??reas que afetam na execu????o das tarefas. Os achados desta pesquisa nortearam uma s??rie de recomenda????es de melhoria da qual podem ser aplicadas no template padr??o utilizado pela universidade.
Databáze: OpenAIRE
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