SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A

Autor:	Angelino Chancco, Evelin, Mamani Vilca, Ecler
Přispěvatelé:	Mamani Vilca, Ecler
Jazyk:	Spanish; Castilian
Rok vydání:	2020
Předmět:	TECHNOLOGY::Information technology::Computer science::Computer science [Research Subject Categories] SISCAl ELSE
Zdroj:	Universidad Nacional Micaela Bastidas de Apurímac Repositorio-UNAMBA UNAMBA-Institucional instacron:UNAMBA
Popis:	The electricity company Electro Sur Este in the department of Apurímac has a program called Customer Service Quality Satisfaction Index (ISCAL), whose purpose is to carry out social responsibility activities towards its customers and the population, it does not have a mechanism to control and organize the information of the different activities; Therefore, a web application was developed in C # programming language, TypeScript, JavaScript Sql Server and the cloud installation environment under XP methodology. The pre-experimental design, hypothetical deductive method, having as results that "SISCAL" globally improved the control of activities by 70% with a sample of 4036 activities. And the evaluation of usability and functionality is at the good level. Pares
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=od______3056::248ca93b29e56fd20960a4ea2d630845 http://repositorio.unamba.edu.pe/handle/UNAMBA/953 Zobrazit plný text záznamu