Excelling customer complaint management through text analytics: Complaint classification in social media and complaint type prediction

Autor:	İLTER, BURCU
Rok vydání:	2021
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=od______2605::2cbc958ed6b4212f95a9099dad078f77 https://avesis.deu.edu.tr/advisingTheses/details/f1dbd252-7a00-4f42-a073-c1c42f06e61f/oai Zobrazit plný text záznamu