The Possibilities of the Information System Quality Assessment

Autor:	Nedomová, Marie
Přispěvatelé:	Svatá, Vlasta, Novák, Richard
Jazyk:	čeština
Rok vydání:	2014
Předmět:	Problem Management CMM ITIL COBIT 5 capability level self assessment COBIT 4.1 CMMI sebehodnocení úroveň zralosti úroveň způsobilosti model zralosti Maturity Model maturity level SCAMPI
Popis:	The thesis deals with the possibilities of the quality information system assessment. The theoretical part of the thesis describes the information systems, explains the term quality in information systems and describes the methods of the IT processes maturity assessment. The implementation of selected methods of the IT process maturity assessment is the content of the practical part of the thesis. A questionnaire survey based on the selected methods was conducted in the SAINT-GOBAIN ADFORS CZ s.r.o. company. The survey was analyzed, the level of the Problem Management process maturity was defined and possible improvements of this process were suggested.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=od______2186::b85ad9010cff09387c03731482e01ccc http://www.nusl.cz/ntk/nusl-193195 Zobrazit plný text záznamu