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This bachelor thesis focuses on satisfaction of clients with nursing care in senior citizen homes. The theoretical part of my thesis describes old age and aging, changes in old age, the importance of family support, quality of provided care and also senior citizen homes. In the practical part I have compared two - in terms of size - different senior citizens homes. The main objective was to determine the level of satisfaction of clients in the senior citizen homes with the provided nursing care. Three hypotheses were formulated for the purpose. H1: Clients of the senior citizens homes are satisfied with the nursing care; H2: The size of senior citizen homes affects satisfaction of the clients with the nursing care; and H3: The size of senior citizen homes affects overall satisfaction of the clients. The research used a qualitative survey method with questionnaires. The questionnaire contained 23 questions. Two senior citizens homes were selected to collect data. The first one was a big senior citizens home Máj in České Budějovice, with the capacity of 127 clients, and the second one was a smaller senior citizen home in Kaplice for 54 clients. 50 questionnaires were distributed in each facility, i.e. 100 questionnaires in total. The results have shown that 50% of the clients ranked the nursing care as excellent and 38% as very good. This means that the hypothesis No. 1 has been confirmed. Also the hypothesis No. 2 has been confirmed as clients in the smaller facility had more confidence in the nursing staff as a result of a closer and more personal relationship and therefore they also gave better ranking to the quality of nursing care. The hypothesis No. 3 has not been confirmed. The size of senior citizen homes does not affect the overall satisfaction of the clients. The comparison of results from the questionnaires from the involved facilities has shown that both the homes have their pros and contras. Among the advantages clients from the smaller home mentioned a more personal approach, family atmosphere and sufficiently quiet environment. As a negative they mentioned lack of cultural activities. In the bigger facility the clients praised opportunities to enjoy cultural life but they did not like lack of quiet environment and a less personal approach of the nursing staff. |
