Possibilities of improving the quality of services in fitness centres

Autor:	Marečková, Edita
Přispěvatelé:	Hůlová, Marie, Chvojková, Helena
Jazyk:	čeština
Rok vydání:	2009
Předmět:	survey of customers' satisfaction průzkum spokojenosti zákazníků diagram příčin a následků kvalita služeb diagram of reasons and effects quality of services fitcentrum fitness centre
Popis:	The main goal of this thesis is to propose possible solutions for improving the quality of services in a chosen fitness centre. The thesis contains theoretical principles from the area of quality of services management, enumeration of demands for quality of services from customers'view, characteristic of fitness centres including the history of fitness and the description of services provided in a fitness centre. The practical part is focused on a concrete fitness centre where a survey on satisfaction of customers was made. Proposals for improving the quality of services and satisfaction of customers in this fitness centre results from the survey.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=od______2186::5eca2325b9edc872d67aea876fdd8414 http://www.nusl.cz/ntk/nusl-76750 Zobrazit plný text záznamu