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Employee assignment to clients in the service sector is often a problem with simple intuitive solution but with the growing number of employees and clients, the complexity of the problem is increasing. For these purposes it is possible to use methods of operational research, more specifically linear or non-linear programming. In the context of assigning something to something else, we can talk more specifically about the assignment problem. This thesis deals with the question of how to assign employees to clients according to their time preferences, taking into account the policy of the company surveyed. For this purpose, a model has been created and implemented in the form of a general assignment problem with upper and lower limits on the number of clients assigned to one teacher. The task also uses the minimax principle. From the studied models, that closest to the reality was chosen and was implemented on a real problem. |
