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Lean Six Sigma (LSS) is one of the essential and applicable techniques for any organisation in the 21st century, including small and medium-sized enterprises (SMEs), that wish to grow their competitive advantages. The LSS approach's insights offer an optimal vision for reducing technical gaps and assessing performance indicators. This case study aimed to improve service-level performance in a gaming peripherals SME by incorporating traditional engineering tools into the Define, Measure, Analyse, Improve, and Control (DMAIC) framework, validating its results through a two-month pilot plan, and analysing process improvement via statistical software. The study's findings revealed that SMEs could effectively control delays in order processing through statistical control planning regardless of financial capabilities. "Lean Six Sigma" (LSS) is een van die noodsaaklike en toepaslike tegnieke vir enige organisasie van die 21ste eeu, insluitend klein en medium-grootte ondernemings (KMOs) op soek na die verryking van hul mededingende voordele. Die LSS benadering se insigte bied 'n optimale visie vir die vermindering van tegniese gapings en die beoordeling van prestasie-aanwysers. Hierdie gevallestudie het ten doel gehad om die diensvlakprestasie in 'n speelrandapparatuur KMO te verbeter deur tradisionele ingenieursinstrumente in die Definieer, Meet, Analiseer, Verbeter en Beheer ("DMAIC")-raamwerk in te sluit, die resultate daarvan te valideer deur middel van 'n twee maande lange loodsplan, en die proses verbetering te ontleed via statistiese sagteware. Die studie se bevindings dui daarop dat KMOs effektief vertragings kan beheer deur statistiese beheerbeplanning, ongeag van finansiele vermoens. |
