Retailers’ attitudes towards cross-border trade and consumer protection 2018. Final report
| Autor: | Comisión Europea. Agencia Ejecutiva de Consumidores, Salud, Agricultura y Alimentación, Kantar Public |
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| Jazyk: | angličtina |
| Rok vydání: | 2019 |
| Předmět: |
Política comercial
Comercio electrónico Electronic commerce Retail trade Derecho de los consumidores Informe Consumer protection Modalidades alternativas de solución de conflictos Report Información al consumidor Protección del consumidor Trade policy Comercio al por menor Consumer information Dimensión transfronteriza |
| Popis: | El ISBN corresponde a la versión electrónica del documento The internal market of the EU has the potential to be the largest retail market in the world. Consumer spending accounts for 53.7% of EU27_2019 GDP, making it a critical factor in the European economy, and consumer conditions are positively related to economic situation in Member States. This report presents the results of the survey "Retailers' attitudes towards cross-border trade and consumer protection", carried out in May and June 2018. The present survey is designed to add to the general knowledge base of national and European consumer and retailer conditions by investigating the perceptions and experiences of European retailers in a number of areas: Characteristics of retailers in terms of the sales channels used, as well as the languages used to sell to consumers; Current levels of cross-border trade; Current levels of online sales, confidence to sell online, and obstacles to developing domestic and cross-border online sales; Knowledge of their legal obligations towards consumers; Knowledge of and compliance with consumer legislation, as well as views on product safety; Consumer complaints and awareness of alternative dispute resolution mechanisms. This survey follows on from a series of consumer protection surveys targeting retailers, conducted since 2006 on behalf of the European Commission, "Retailers' attitudes towards cross-border trade and consumer protection 2016" (2016) and DG SANCO - Flash Eurobarometer surveys 396 (2014), 359 (2012), 331 (2011), 300 (2010), 278 (2009), 224 (2008) and 186 (2006). There have been no changes in the methodology since 2016. |
| Databáze: | OpenAIRE |
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