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The article explains how digitally mediated domestic care service provisions endure the invisibility and informality of domestic care work by the individualization of risk, which we operationalize by one of its dimensions, i.e. unpaid labour. We understand unpaid labour as the cost of a risk that workers bear individually, at the intersection of the social (inter-personal) and economic (monetary) interactions. The study draws from the experiences of domestic care workers providing their services through platforms. It shows how platforms enter the labour markets and welfare structures of two mature economies (i.e., Belgium and France) by their (digital) rules following ‘regulatory compliance’ and ‘disruption’ as distinctive strategies guiding the processes of platform dominance. Despite country-based differences in processes, however, platform-mediated employment outcomes remain generally unrecognised, undocumented, informal and charged with unpaid labour as the cost of the individualisation of risk domestic care workers bear when providing services through platforms. ispartof: Transfer-European Review of Labour and Research vol:29 issue:3 status: accepted |
