Utjecaj mobbinga na rad medicinskog osoblja

Autor: Željka Josipović-Jelić, Eugenio Stoini, Sandra Celić-Bunikić
Jazyk: angličtina
Rok vydání: 2005
Předmět:
Zdroj: Acta clinica Croatica
Volume 44
Issue 4
ISSN: 1333-9451
0353-9466
Popis: Mobbing is a specific type of psychological violence and abnormal behavior that is becoming ever more common in business environment. This type of hostile behavior has adverse psychological, psychosomatic and social consequences. Mobbing can be vertical when a superior abuses a person working at an inferior position, or horizontal when the abuse occurs between individuals at the same level of business hierarchy. Mobbing develops through several phases starting with an initial unsolved conflict between business partners, through constant psychological abuse of the victim, who starts to fight desperately for survival in response to it, and may with time develop psychosomatic discomforts and depression. After years of abuse, these problems may progress into real chronic diseases and disturbances. The individuals working at health institutions have a specific position and are at a high risk of professional conflict and stress situations. Consequently, mobbing may have considerable effect on the psychological and social well-being of both medical professionals and patients. The problems of mobbing victims at health institutions manifest at the social and emotional level as the lack of interest in patients and in improvement of working conditions or productivity, and at physical level, as the victims of mobbing frequently have an increased rate of sick-leave. The problems caused by mobbing can be classified as physical, emotional and behavioral. Mobbing has an adverse effect on the health, performance and life of the individual, as well as on the quality of employees in health care institutions in general. Prevention, education and appropriate access to information can help in proper education and protection of health professionals who are victims of mobbing.
Mobbing je osobita vrst psihološkog nasilja i nenormalnog ponašanja koji je sve češći u poslovnim sredinama. Ova vrst neprijateljskog ophođenja ima negativne psihološke, psihosomatske i društvene posljedice. Mobbing može biti vertikalan, kad nadređena osoba zlostavlja osobu koja radi na nižem položaju, ili horizontalan, kad se zlostavljanje događa među osobama na istoj razini poslovne hijerarhije. Mobbing se razvija kroz nekoliko faza, počevši od prvotnog neriješenog sukoba među poslovnim partnerima, kroz neprekidno psihološko zlostavljanje žrtve koja se reagirajući na to počne očajnički boriti za preživljenje te mogu nastati psihosomatski problemi i depresija. Nakon godina zlostavljanja ovi problemi mogu napredovati do stvarnih kroničnih bolesti i poremećaja. Radnici zaposleni u zdravstvenim ustanovama u osobitom su položaju i imaju visok rizik od profesionalnih sukoba i stresnih situacija. Slijedom toga, mobbing može imati velik utjecaj na psihološku i društvenu dobrobit ovih osoba, kao i bolesnika. Problemi žrtava mobbinga u zdravstvenim ustanovama očituju se na društvenoj i emocionalnoj razini (nedostatak zanimanja za bolesnike, poboljšanje radnih uvjeta ili poboljšanje produktivnosti), te na fizičkoj razini (žrtve mobbinga vrlo često imaju povećanu stopu bolovanja). Problemi uzrokovani mobbingom mogu se podijeliti na fizičke, emocionalne i ponašanje. Mobbing ima negativan učinak na zdravlje, rad i život pojedinca, kao i na kvalitetu zaposlenika u zdravstvenim ustanovama. Prevencija, izobrazba i primjerena dostupnost informacija mogu pomoći u obrazovanju i zaštiti zdravstvenih djelatnika koji su žrtve mobbinga.
Databáze: OpenAIRE
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