Construction of the police perception and satisfaction scale

Autor: Glavina Jelaš, Ivana, Karas, Željko, Karlović, Ruža
Jazyk: chorvatština
Rok vydání: 2022
Předmět:
Zdroj: Policija i sigurnost
Volume 31
Issue 3/2022
ISSN: 1848-428X
1330-0229
Popis: Autori u radu predstavljaju konstrukciju skale koja mjeri percepciju policije i zadovoljstvo građana policijom. U Hrvatskoj je do kraja 1990-ih korišteno samo analiziranje statističkih podataka o radu policije i nisu provođena istraživanja o tome kakvu percepciju o policiji imaju građani. Kada su pokrenuta istraživanja koja su obuhvaćala percepciju građana, bazirala su se na preuzimanju stranih upitnika i teorijskih modela. Autori u radu ukratko prikazuju neke strane koncepte i domaća znanstvena istraživanja koja su se na njima temeljila. Autori prikazuju novu skalu s ciljem prilagođavanja mjerenju percepcije pojedinih vrsta policijskih poslova koja bi rukovoditeljima pojedinih organizacijskih jedinica mogla davati rezultate temeljem kojih bi mogli usmjeravati djelovanje na pojedinim vrstama poslova. Istraživanje za potrebe konstrukcije upitnika provedeno je na 170 ispitanika prosječne dobi M=41 (SD=11,98). Konstruirana i analizirana skala SPZP (Skala percepcije i zadovoljstva policijom) u konačnici se sastoji od 38 tvrdnji (Likertova skala, 1-5), 2 pitanja s ponuđenim odgovorima te 6 socio-demografskih pitanja. Provedena analiza pokazala je da se skala sastoji od 4 faktora: Opće zadovoljstvo radom policije, Zadovoljstvo kompetencijama i postupanjem policajaca, Zadovoljstvo dostupnošću policije te Zadovoljstvo primjerenošću komunikacije policajaca prilikom kontakta s građanima. Analiza pouzdanosti pokazala je zadovoljavajuću i visoku pouzdanost svih četiriju subskala.
The authors present the construction of a scale which measures the perception and the satisfaction of citizens with the police. Until the end of the 1990s, only the analysis of statistical data on the work of the police was used in Croatia, and no research was conducted on the perception of the police by citizens. When research which included the perception of citizens, started, they were based on foreign questionnaires and models; therefore, the authors briefly present some foreign concepts and domestic scientific research based on them. The authors began to develop a new scale with the aim of adapting to the measurement of the perception of certain types of police work, which could give police managers results on the basis of which they could direct the activities of their units. The research was conducted on 170 respondents with an average age of M=41 (SD=11.98). The constructed and analyzed QPSP questionnaire consisted of 38 statements (Likert scale, 1-5), 2 questions with offered answers and 6 socio-demographic questions. The conducted analysis showed that the scale consisted of 4 factors: Satisfaction with the police, Satisfaction with the competence of police officers, Satisfaction with the accessibility of the police and Satisfaction with the contact with police officers. Reliability analysis showed satisfactory and high-reliability coefficients for all 4 subscales of the constructed scale.
Databáze: OpenAIRE
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