Basic Service Quality Dimensions in Tourist Destination Planning

Autor:	Chris VASILIADIS, Raghu BISTA, Anestis FOTIADIS
Rok vydání:	2008
Předmět:	tourist destination service quality Exploratory Factor Analysis Confirmatory Factor Analysis
Zdroj:	Journal of Tourism Challenges and Trends. 1(2):33-44
Popis:	The study is related to the basic service quality dimensions in a tourist destination. It attempts to propose a set of dimensions of destination service quality and a quality measurement scale which can be used to measure the service quality in a tourist destination. This research study has found four dimensions of destination service quality and successfully developed a measurement scale that can be used to measure the basic service quality in a destination. Initially 31 variables were developed using a qualitative survey. An initial five dimensions with 15 items were developed from sample using EFA. The findings of the study have implications for the destination managers of a country in how they understand how tourists access the service quality in the destination.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=od_______645::8760b49e9df04b864083d6c26961bd01 http://www.rebe.rau.ro/RePEc/rau/jurtct/WI08/jurtct-WI08-A2.pdf Zobrazit plný text záznamu