Implementation of Specialized Pharmaceutical Care Hospital Outpatient Clinics in a Hospital Pharmacy Department
| Autor: | Margusino-Framiñán, Luis, Cid-Silva, Purificación, Martínez-Roca, Cristina, García-Queiruga, Marta, Fernández-Gabriel, Elena, Mateos-Salvador, María, Rabuñal-Álvarez, María Teresa, Pedreira-Vázquez, María Isaura, Martín-Herranz, Isabel |
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| Jazyk: | angličtina |
| Rok vydání: | 2017 |
| Předmět: |
Hospital organization and administration
Atención farmacéutica Hospital Outpatient Clinic Hospital pharmacy service Healthcare quality Care management Hospital information systems Servicio de Farmacia Hospitalaria Gestión de farmacia Calidad asistencial Sistemas de información hospitalarios Gestión hospitalaria Pharmaceutical care Gestión de cuidados del paciente Pharmacy administration Consulta externa |
| Zdroj: | Farmacia Hospitalaria, Volume: 41, Issue: 6, Pages: 660-666, Published: DEC 2017 |
| Popis: | Objective: To describe the organization of patient care into Specialized Pharmaceutical Care Hospital Outpatient Clinics in a Hospital Pharmacy Department, to evaluate their healthcare quality, and the quality perceived by outpatients. Method: A retrospective observational study in a High-Level Hospital Pharmacy Department during three periods (years 2010, 2013 and 2016); description of the organization at the levels of structure, human resources, material resources and working procedures; evaluation of health-care quality through the analysis of three variables in terms of procedure: prior appointment compliance, waiting time and documentation of pharmaceutical care; evaluation of quality perceived by outpatients through a satisfaction survey; comparative statistical analysis of means (Student’s t) and proportions (Pearson’s chi square). Results: Fifteen (15) specialized outpatient clinics were opened and managed by 18 pharmacists; between the initial and final periods of the study (2010 vs. 2016), the compliance with previous appointments was of 61.3% vs. 88.8% (p |
| Databáze: | OpenAIRE |
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