Customers perceptions about robots and employees in the frontline: attributions of responsibility and stability after service success and failure
| Autor: | Belanche, Daniel, Casaló, Luis V., Flavián, Carlos, Schepers, Jeroen J.L. |
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| Přispěvatelé: | Innovation Technology Entrepr. & Marketing, EAISI Foundational |
| Jazyk: | angličtina |
| Rok vydání: | 2020 |
| Zdroj: | European Marketing Academy Conference (EMAC) 2020 |
| Popis: | 64088 |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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