| Autor: |
Andrich, Renzo, Norman, Gift, Mavrou, Katerina, Roentgen, Uta, Daniels, Ramon, Desideri, Lorenzo, Donnelli, Brian, Kanto-Ronkanen, Anna, Witte,de, Luc |
| Rok vydání: |
2019 |
| Předmět: |
|
| Zdroj: |
None |
| Popis: |
Assistive technology supports maintenance or improvement of an individual’s functioning and independence, though for people in need the access to assistive products is not always guaranteed. This paper presents a generic quality framework for assistive technology service delivery that can be used independent of the setting, context, legislative framework, or type of technology. Based on available literature and a series of discussions among the authors, a framework was developed. It consists of 7 general quality criteria and four indicators for each of these criteria. The criteria are: accessibility; competence; coordination; efficiency; flexibility; user centeredness, and infrastructure. This framework can be used at a micro level (processes around individual users), meso level (the service delivery scheme or programme) or at a macro level (the whole country). It aims to help identify in an easy way the main strengths and weaknesses of a system or process, and thus guide possible improvements. As a next step in the development of this quality framework the authors propose to organise a global consultancy process to obtain responses from stakeholders across the world and to plan a number of case studies in which the framework is applied to different service delivery systems and processes in different countries. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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