To minimize or mobilize? The trade-offs associated with the crisis communication process

Autor:	Pfarrer, Michael D., Bundy, Jonathan, Muller, Alan, Wheeler, Anthony, Johansen, Winni, Frandsen, Finn
Přispěvatelé:	Research programme GEM
Jazyk:	angličtina
Rok vydání:	2020
Předmět:	crisis management theory communication theory crisis process minimizing narratives mobilizing narratives contentious narratives collaborative narritives trade-off dilemma ComputingMilieux_THECOMPUTINGPROFESSION
Zdroj:	Crisis Communication, 235-256 STARTPAGE=235;ENDPAGE=256;TITLE=Crisis Communication
Popis:	Drawing from communication and crisis management research, we theorize that a crisis generates an evaluative social process in which an organization and its stakeholders deliberate the details of the crisis. We argue that the nature of this process makes it difficult for the organization to minimize its losses while also mobilizing stakeholder support, in contrast to the prescriptions of traditional scholarship. We advance research by exposing this trade-off and by explicating the complexities associated with the crisis communication process. We also consider contingent factors that influence this trade-off, including stakeholders’ attributions of a crisis and trust in the organization.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=narcis______::2e6bcb977046c42be07fc2c2476de58c https://research.rug.nl/en/publications/10626993-1fae-48f2-8e43-433b35a1aea0 Zobrazit plný text záznamu