Customer service chatbots: A qualitative interview study into customers’ communication journey

Autor:	van der Goot, M.J., Hafkamp, Laura, Dankfort, Zoe
Přispěvatelé:	Persuasive Communication (ASCoR, FMG)
Jazyk:	angličtina
Rok vydání:	2020
Zdroj:	CONVERSATIONS 2020, 4th international workshop on chatbot research
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=narcis______::24da8675a6cbcdd343082bbc68f6c289 https://dare.uva.nl/personal/pure/en/publications/customer-service-chatbots-a-qualitative-interview-study-into-customers-communication-journey(4f9a97fe-36cc-4187-b5e2-a19f98fee625).html Zobrazit plný text záznamu