| Popis: |
In Kanagawa Prefecture, there are four types of complaint- settling groups,which are sometimes called "a third-party" or "ombudsmen," that deal withcomplaints made against social welfare institutions by those who use them. Based onthe nature of their organization the four types are: 1) those in cooperation with similarvoluntary welfare institutions, 2) those run by the government, 3) those based on anetwork in the community, and 4) private ones in partnership with government-runones. The purpose of this paper is to evaluate the merits and demerits of these groups,by looking into their origin and organization. The following points were found aschallenges facing the system of complaint settling: 1) to make it better-known to thepublic that there are places where they can make complaints against the institutions,and to increase the number of such places; 2) to establish a good relationship, witha certain amount of positive tension, between the groups and the institutions; 3) toclarify the roles of the groups; and 4) to make the groups work in cooperation. |
