| Popis: |
Public sector organisations in developing countries are in immense pressure to deliver citizen-centric services. While corruption is well recognised as a critical obstruction for progress, it is not well understood. This paper consists of a revelatory case study aimed to explore and conceptualise how corruption takes place and what factors contribute to control corruption. It explains how corruption emerges as ‘parasitic process ecosystems’, innate and cultivated due to inefficiencies in the main processes, and how IT-enabled process transformations can alleviate the existence and impact of such parasitic processes. The process ecosystem perspective used here to conceptualise corruption is novel. Derived from the case evidence and supported by existing theories, a conceptual model of corruption control is presented. Insights extrapolated from the case study are presented as useful normative guidelines for practice. Future research to further build on the outcomes of this exploratory study is proposed. |
