Towards an Integrated Maturity Model of System and E-Business Applications in an Emerging Economy
| Autor: | Jimmy H. Gutiérrez-Bahamondes, Luis González-Martínez, Alejandro Cataldo, Robert J. McQueen, César A. Astudillo |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2020 |
| Předmět: |
Electronic business
Computer science Business system planning 02 engineering and technology General Business Management and Accounting Maturity (finance) Computer Science Applications Capability Maturity Model Enterprise system Maturity models 020204 information systems Clustering analysis 0202 electrical engineering electronic engineering information engineering Information system Business systems E-Business applications Information systems Emerging markets Cluster analysis Data mining Industrial organization |
| Zdroj: | Journal of Theoretical and Applied Electronic Commerce Research Volume 15 Issue 2 Pages 10-14 Journal of theoretical and applied electronic commerce research v.15 n.2 2020 SciELO Chile CONICYT Chile instacron:CONICYT Journal of theoretical and applied electronic commerce research, Volume: 15, Issue: 2, Pages: 1-14, Published: MAY 2020 |
| ISSN: | 0718-1876 |
| DOI: | 10.4067/S0718-18762020000200102 |
| Popis: | Although there is a great number of maturity models proposed for Information Systems, most of them have three limitations: (1) they are focused on a single or small subset of companies (2) they do not address the evolution of enterprise systems and e-business applications, simultaneously (3) they are only focused on developed countries and do not consider emerging economies. We developed a maturity model of Information Systems that addresses these limitations through a data mining approach. The results showed that clustering analysis was an effective method for discovering similar groups of companies according to the set of enterprise systems and e-business applications that they adopted. Two major conclusions can be outlined: Unlike previous models, it has been shown that companies can be grouped only in three stages of maturity. Furthermore, the evolutionary pattern of systems adopted by companies follows a path oriented to obtain greater efficiencies at the expense of those that strengthen the relationship with customers. The results are relevant to practitioners, researchers and policy makers in emerging economies. |
| Databáze: | OpenAIRE |
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