Strategies and Barriers to Engaging Dual-Eligible Patients in a Hospital Patient and Family Advisory Program
| Autor: | Bonnie Pilon, Pamela Jones, Susan Grant |
|---|---|
| Rok vydání: | 2018 |
| Předmět: |
Male
medicine.medical_specialty Quality management Activities of daily living Leadership and Management Eligibility Determination Health literacy Medicare Insurance Coverage Interviews as Topic 03 medical and health sciences 0302 clinical medicine Patient satisfaction Activities of Daily Living Health care Patient experience Humans Medicine 030212 general & internal medicine Aged Aged 80 and over Medicaid business.industry 030503 health policy & services General Medicine Quality Improvement United States Health Literacy Patient Satisfaction Family medicine Female Direct experience 0305 other medical science business |
| Zdroj: | Nursing Administration Quarterly. 42:199-205 |
| ISSN: | 0363-9568 |
| DOI: | 10.1097/naq.0000000000000295 |
| Popis: | As national efforts intensify to improve health outcomes and reduce health care costs, hospitals search for effective ways to partner with patients and families to achieve these goals. Many are implementing patient and family advisory programs (PFAPs) where patients, families, administrators, and clinicians work together to improve the patient experience. However, hospitals struggle with engaging the underserved-specifically, dual-eligible patients enrolled in both Medicare and Medicaid-in PFAPs. This quality improvement project used telephone interviews with 12 dual-eligible beneficiaries and 4 of their providers to identify successful approaches to engage these patients in the hospital PFAP. While none of the participants had direct experience with a PFAP, many of the strategies and barriers identified from their individual care experiences will be used to inform the hospital's plan to engage this patient population in future patient and family engagement efforts. |
| Databáze: | OpenAIRE |
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