Field-Testing and Refinement of the Organisational Health Literacy Responsiveness Self-Assessment (Org-HLR) Tool and Process
| Autor: | Emma Fitzsimon, Anthony D. LaMontagne, Richard H. Osborne, Anita Trezona, Sarity Dodson |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2020 |
| Předmět: |
Self-assessment
Knowledge management Victoria Process (engineering) health service improvement Health Toxicology and Mutagenesis lcsh:Medicine Health literacy Article law.invention 03 medical and health sciences 0302 clinical medicine access law health literacy responsiveness Surveys and Questionnaires Humans org-hlr self-assessment tool 030212 general & internal medicine 030505 public health Social work business.industry lcsh:R Public Health Environmental and Occupational Health Monitoring and evaluation self-assessment Focus group CLARITY Performance indicator 0305 other medical science business health literacy health systems |
| Zdroj: | International Journal of Environmental Research and Public Health, Vol 17, Iss 3, p 1000 (2020) International Journal of Environmental Research and Public Health Volume 17 Issue 3 |
| ISSN: | 1660-4601 |
| Popis: | Health literacy refers to the skills and knowledge that influence a person&rsquo s ability to access, understand and use information to make health-related decisions, which are influenced by the complexity of their health needs and the demands health services place on them. The aim of this study was to field-test the Organisational Health Literacy Responsiveness (Org-HLR) tool and process to determine their utility in assessing health literacy responsiveness and for supporting organisations to plan health literacy-related improvement activities. Four organisations in Victoria, Australia, field-tested the Org-HLR tool. Data were collected through direct observation, participant feedback, and focus groups. Forty-three individuals participated in field-testing activities, and 20 took part in focus group meetings. Themes relating to the applicability and utility of the Org-HLR self-assessment tool and process were identified. Field-testing resulted in a number of refinements to the tool and process. Twenty-eight indicators were removed, 29 were rephrased to improve their clarity, and four new indicators were added. The revised Org-HLR self-assessment tool contains six dimensions, 22 sub-dimensions and 110 performance indicators. The Org-HLR tool and process were perceived as useful for assessing health literacy responsiveness, prioritising improvement activities, and establishing a benchmark for monitoring and evaluation of improvements over time. Testing generated an improved Org-HLR tool and assessment process that are likely to have utility across a broad range of health and social service sector organisations. |
| Databáze: | OpenAIRE |
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