Can Chatbots Help Support a Person’s Mental Health? Perceptions and Views from Mental Healthcare Professionals and Experts
| Autor: | Lauri Kuosmanen, Raymond Bond, David Hanna, Gavin McConvey, Edel Ennis, Siobhan O'Neill, Martin Malcolm, Alison Robertson, Michael F. McTear, Robin Turkington, Heidi Nieminen, Alex Vakaloudis, Maurice Mulvenna, Colm Sweeney, Courtney Potts, Anna-Kaisa Vartiainen, Catrine Kostenius |
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| Rok vydání: | 2021 |
| Předmět: |
Medical education
020205 medical informatics Omvårdnad media_common.quotation_subject Biomedical Engineering Medicine (miscellaneous) Health Informatics Nursing 02 engineering and technology Mental health Computer Science Applications Mental healthcare 03 medical and health sciences 0302 clinical medicine Health Information Management Work (electrical) Perception 0202 electrical engineering electronic engineering information engineering 030212 general & internal medicine User interface Psychology Software Information Systems media_common |
| Zdroj: | ACM Transactions on Computing for Healthcare. 2:1-15 |
| ISSN: | 2637-8051 2691-1957 |
| DOI: | 10.1145/3453175 |
| Popis: | The objective of this study was to understand the attitudes of professionals who work in mental health regarding the use of conversational user interfaces, or chatbots, to support people’s mental health and wellbeing. This study involves an online survey to measure the awareness and attitudes of mental healthcare professionals and experts. The findings from this survey show that more than half of the participants in the survey agreed that there are benefits associated with mental healthcare chatbots (65%, p < 0.01). The perceived importance of chatbots was also relatively high (74%, p < 0.01), with more than three-quarters (79%, p < 0.01) of respondents agreeing that mental healthcare chatbots could help their clients better manage their own health, yet chatbots are overwhelmingly perceived as not adequately understanding or displaying human emotion (86%, p < 0.01). Even though the level of personal experience with chatbots among professionals and experts in mental health has been quite low, this study shows that where they have been used, the experience has been mostly satisfactory. This study has found that as years of experience increased, there was a corresponding increase in the belief that healthcare chatbots could help clients better manage their own mental health. Godkänd;2022;Nivå 0;2022-02-04 (johcin) |
| Databáze: | OpenAIRE |
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