Assessing civility at an academic health science center: Implications for employee satisfaction and well-being
| Autor: | Jenna R. LaFreniere, Huaxin Song, Lisa A. Campbell, Kay Leigh Shannon, Rohali Keesari, Mhd Hasan Almekdash, David D. Perlmutter, Patricia J. Kelly |
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| Rok vydání: | 2020 |
| Předmět: |
Male
Coping (psychology) Incivility Economics Health Care Providers Social Sciences Personal Satisfaction Burnout Surveys Sociology Surveys and Questionnaires Absenteeism Adaptation Psychological Medicine and Health Sciences Workplace Burnout Professional Allied Health Care Professionals Academic Medical Centers Multidisciplinary Schools 030504 nursing 05 social sciences Middle Aged Organisation climate Faculty humanities Civility Research Design Medicine Job satisfaction Female 0305 other medical science Psychology Social psychology Research Article Adult Employment Adolescent Science Political Science Personnel Turnover Jobs Research and Analysis Methods Job Satisfaction Education 03 medical and health sciences Young Adult 0502 economics and business Humans Occupational Health Labor Studies Survey Research Health Care Policy ComputingMilieux_THECOMPUTINGPROFESSION Health Care Cross-Sectional Studies Labor Economics Well-being 050203 business & management |
| Zdroj: | PLoS ONE PLoS ONE, Vol 16, Iss 2, p e0247715 (2021) |
| ISSN: | 1932-6203 |
| Popis: | Incivilities are pervasive among workers in healthcare institutions. Previously identified effects include deterioration of employee physical and mental health, absenteeism, burnout, and turnover, as well as reduced patient safety and quality of care. This study documented factors related to organizational civility at an academic health sciences center (AHSC) as the basis for future intervention work. We used a cross-sectional research design to conduct an online survey at four of five campuses of an AHSC. Using the Organizational Civility Scale (OCS), we assessed differences across gender, race (White and non-White) and job type (faculty or staff) in the eleven subscales (frequency of incivility, perceptions of organizational climate, existence of civility resources, importance of civility resources, feelings about current employment, employee satisfaction, sources of stress, coping strategies, overall levels of stress/coping ability, and overall civility rating). Significant gender differences were found in six of the eleven subscales: perception of organizational climate (p < .001), existence of civility resources (p = .001), importance of civility resources (p < .001), frequency of incivilities (p < .001), employee satisfaction (p = .002), and overall civility rating (p = .007). Significant differences between respondents by self-identified race were found only in one subscale: existence of civility resources (p = .048). Significant differences were found between faculty and staff in four subscales: perception of organizational climate (p = .001), importance of civility resources (p = .02), employee satisfaction (p = .01), and overall levels of stress (p = .03). Results suggest that gender and employment type differences exist in the perception of organizational climate at the academic health center, while significant racial differences only occurred in reference to reported existence of civility resources. Attention to these differences should be incorporated into the development of programs to address the problem. |
| Databáze: | OpenAIRE |
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