Implication of emotional labor, cognitive flexibility, and relational energy among cabin crew: A review
| Autor: | K. Jayasankara Reddy, Rithi Baruah |
|---|---|
| Rok vydání: | 2018 |
| Předmět: |
Biopsychosocial model
Service (systems architecture) relational energy Aviation business.industry Applied psychology Cognitive flexibility Crew Civil aviation Review Article General Medicine Cabin crew Review article 03 medical and health sciences Emotional labor 0302 clinical medicine emotional labor 030212 general & internal medicine business Psychology 030217 neurology & neurosurgery |
| Zdroj: | Indian Journal of Occupational and Environmental Medicine |
| ISSN: | 0973-2284 |
| DOI: | 10.4103/ijoem.ijoem_21_18 |
| Popis: | The primary aim of the civil aviation industry is to provide a secured and comfortable service to their customers and clients. This review concentrates on the cabin crew members, who are the frontline employees of the aviation industry and are salaried to smile. The objective of this review article is to analyze the variables of emotional labor, cognitive flexibility, and relational energy using the biopsychosocial model and identify organizational implications among cabin crew. Online databases such as EBSCOhost, JSTOR, Springerlink, and PubMed were used to gather articles for the review. The authors analyzed 17 articles from 2001 to 2016 and presented a comprehensive review. The review presented an integrative approach and suggested a hypothetical model that can prove to be a signitficant contribution to the avaition industry in particular and to research findings of aviation psychology. |
| Databáze: | OpenAIRE |
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