Culture and Competencies: A Multi-Country Examination of Reference Service Competencies
| Autor: | Saunders, Laura, Kurbanoglu, Serap, Wilkins Jordan, Mary, Boustany, Joumana, Chawner, Branda, Filas, Matylda, Hebrang Grgić, Ivana, Haddrow, Gaby, van Helvoort, Jos, Kakouri, Mersini, Landøy, Ane, Minch, Karolina, Oliver, Gillian, Polydoratou, Panayiota, Repanovici, Angela, Sanchez Vanderkast, Egbert J., Todorova, Tania, Virkus, Sirje, Wolodko, Anna, Živković, Daniela |
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| Přispěvatelé: | Dispositifs d'Information et de Communication à l'Ère du Numérique - Paris Île-de-France (DICEN-IDF), Université Paris Nanterre (UPN)-Conservatoire National des Arts et Métiers [CNAM] (CNAM)-Université Paris-Est Marne-la-Vallée (UPEM), Université Paris Nanterre (UPN)-Conservatoire National des Arts et Métiers [CNAM] (CNAM), HESAM Université - Communauté d'universités et d'établissements Hautes écoles Sorbonne Arts et métiers université (HESAM)-HESAM Université - Communauté d'universités et d'établissements Hautes écoles Sorbonne Arts et métiers université (HESAM)-Université Paris-Est Marne-la-Vallée (UPEM), Conservatoire National des Arts et Métiers [CNAM] (CNAM), HESAM Université (HESAM)-HESAM Université (HESAM)-Université Paris Nanterre (UPN)-Université Paris-Est Marne-la-Vallée (UPEM) |
| Jazyk: | angličtina |
| Rok vydání: | 2013 |
| Předmět: |
Service (business)
business.industry 4. Education Information literacy [SHS.INFO]Humanities and Social Sciences/Library and information sciences 05 social sciences Face (sociological concept) Library science Academic library Reference Librarians Library and Information Sciences Public relations Competencies 050905 science studies Job market academic library reference librarian competencies skills Order (exchange) Sociology 0509 other social sciences 050904 information & library sciences business ComputingMilieux_MISCELLANEOUS Multi country |
| Zdroj: | Libri Libri, De Gruyter, 2013, 63 (1), ⟨10.1515/libri-2013-0003⟩ BASE-Bielefeld Academic Search Engine Libri, 2013, 63 (1), ⟨10.1515/libri-2013-0003⟩ |
| ISSN: | 0024-2667 |
| DOI: | 10.1515/libri-2013-0003⟩ |
| Popis: | Reference librarians have the opportunity to interact with patrons and colleagues of many different backgrounds, languages, and cultures as a result of our increasingly interconnected and peripatetic world. In order to provide the best possible service to these varied communities, reference librarians should understand some of the culture differences that exist across countries, and in particular, the differences in the way that reference services are conceived and delivered in different countries. This study explores some of these differences in reference services by surveying current practitioners in thirteen countries to find out which competencies they believe are most important for academic reference librarians right now, and in the near future. The results of this study highlight some important commonalities and differences, and could help reference librarians to manage and meet the expectations of their international patrons, and perhaps help them to prepare for an international job experience of their own. Academic reference librarians may be interested to see the extent to which their counterparts in other countries face similar challenges and expectations with regard to delivering reference services. Teaching faculty in library science programs will be interested to understand reference competencies and expectations in other countries, especially as they teach greater numbers of international students or consider collaborating with international colleagues. In addition, an international understanding is important in developing students who can compete in a global job market. |
| Databáze: | OpenAIRE |
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