Public Management Challenges in the Digital Risk Society
| Autor: | Helle Zinner Henriksen, Ojelanki K. Ngwenyama, Daniel Hardt |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2023 |
| Předmět: |
Critical social theory
Digital risk society Government business.industry 05 social sciences Public debate 02 engineering and technology Data breach Library and Information Sciences Public relations language.human_language Danish Business economics Impression management Critical theory 020204 information systems 0502 economics and business 0202 electrical engineering electronic engineering information engineering language Risk society National digital infrastructure business 050203 business & management Information Systems Critical is research |
| Zdroj: | European Journal of Information Systems. 32(2):108-126 |
| ISSN: | 1476-9344 0960-085X |
| Popis: | The rise of the digital society is accompanied by incalculable social risks, but very little IS research has examined the implications of the new digital society. Drawing on concepts from Beck’s critical theory of the risk society and critical discourse analysis, this study examines the public discourse on risk events during the launch of NemID, a personal digital identifier for Danish citizens. This research illustrates our difficulties and challenges in managing some of the fundamental social risks from societal digitalisation. Limited institutional capabilities for digital technologies force public officials to depend on private companies motived by profit instead of the public interest. Beliefs in digital technology as the primary determinant of social and economic progress also present many public management dilemmas. When digital risk events occur and citizens’ fears are stoked by news media and public discourse, public officials seem to have no other strategy for managing the escalating fears than systematically distorted communication. The continued rise of the digital risk society demands that IS research respond to the challenge of generating knowledge for its public management. |
| Databáze: | OpenAIRE |
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