Impact of 5 years of Lean Six Sigma in a university medical center
Autor: | Klaus Wendt, Ronald J. M. M. Does, Gerard C. Niemeijer, Albert Trip, Laura J. de Jong |
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Přispěvatelé: | IBIS (ASE, FEB) |
Jazyk: | angličtina |
Rok vydání: | 2012 |
Předmět: |
Program evaluation
Academic Medical Centers Engineering Health (social science) Quality management Total quality management Leadership and Management business.industry Process (engineering) Health Policy media_common.quotation_subject Quality Improvement Cost reduction Health care Operations management Quality (business) Lean Six Sigma business Care Planning Netherlands Program Evaluation Total Quality Management media_common |
Zdroj: | Quality Management in Health Care, 21(4), 262-268. Lippincott Williams & Wilkins |
ISSN: | 1063-8628 |
Popis: | Lean Six Sigma (LSS) is an originally industry-based methodology for cost reduction and quality improvement. In more recent years, LSS was introduced in health care as well. This article describes the experiences of the University Medical Center Groningen, the second largest hospital in the Netherlands, with LSS. It was introduced in 2007 to create the financial possibility to develop innovations. In this article, we describe how LSS was introduced, and how it developed in the following years. We zoom in at the traumatology department, where all main processes have been analyzed and improved. An evaluation after 5 years shows that LSS helped indeed reducing cost and improving quality. Moreover, it aided the transition of the organization from purely problem oriented to more process oriented, which in turn is helpful in eliminating waste and finding solutions for difficult problems. A major benefit of the program is that own employees are trained to become project leaders for improvement. Several people from the primary process were thus stimulated and equipped to become role models for continuous improvement. |
Databáze: | OpenAIRE |
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