The technical quality of the service provided by adventure companies in Spain, Italy and Costa Rica
| Autor: | Vicente Gómez Encinas, Lázaro Mediavilla Saldaña, Alfonso Sánchez Burón |
|---|---|
| Rok vydání: | 2014 |
| Předmět: |
Service quality
Data collection HEVA media_common.quotation_subject Physical Therapy Sports Therapy and Rehabilitation Assessment Adventure Evaluative tool Quality Adventure tourism Quality and HE.VA Service (economics) Educación Física y Deportiva Quality (business) Sociology lcsh:Sports medicine Sport service Socioeconomics lcsh:RC1200-1245 Social psychology Tourism media_common |
| Zdroj: | RUA. Repositorio Institucional de la Universidad de Alicante Universidad de Alicante (UA) Journal of Human Sport and Exercise, Vol 9, Iss 1, Pp 157-171 (2014) |
| Popis: | There are various ways to capture the quality of service in a company. In this case we have tried to identify the level of technical quality, through seventy direct questions divided into seven major blocks of content for adventure tourism. Data collection was skewed in relation to the three countries in which the study was conducted: Costa Rica, Spain and Italy. There was significant differentiation with regard to compliance among the three countries in the different parameters analyzed, and a cultural variable had to be recognized for the final analysis of the results. Specific differentiated conclusions were drawn according to the parameters and the respective country. |
| Databáze: | OpenAIRE |
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