Use of Attorneys and Appeal Filing in the Washington State Workers??? Compensation Program: Does Patient Satisfaction Matter?
| Autor: | Deborah Fulton-Kehoe, Robert Mootz, Judith A. Turner, Gary M. Franklin, Terri Smith-Weller, Thomas M. Wickizer |
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| Rok vydání: | 2004 |
| Předmět: |
Adult
Male Washington Adolescent Population Appeal Workers' compensation Indemnity Administration (probate law) Lawyers Patient satisfaction Humans Medicine education health care economics and organizations Quality of Health Care Receipt education.field_of_study business.industry Compensation (psychology) Public Health Environmental and Occupational Health Middle Aged Occupational Diseases Logistic Models Patient Satisfaction Health Care Surveys Law Multivariate Analysis Workers' Compensation Female business Follow-Up Studies |
| Zdroj: | Journal of Occupational and Environmental Medicine. 46:331-339 |
| ISSN: | 1076-2752 |
| DOI: | 10.1097/01.jom.0000121130.79868.e6 |
| Popis: | LEARNING OBJECTIVES Specify the frequency with which injured workers in Washington State's compensation system retained an attorney or filed an appeal, and the personal and job-related correlates of these actions. Analyze the relationship between workers' legal actions and their satisfaction in two domains: how well the claim was managed administratively, and how well the worker and claim manager communicated with one another. Characterize the relationship between retaining an attorney and long-term disability. ABSTRACT Little is known about how often injured workers retain attorneys or file appeals in the workers' compensation system. We conducted a population-based study to examine the frequency of attorney retention and appeal filing in the Washington State workers' compensation program and the factors related to this event. Data for the study were provided by a survey conducted on 804 injured workers who were interviewed an average of 159 days after claim receipt. Attorney retention and appeal filing were examined up to 28 months later. Seven percent of the workers either retained an attorney or filed an appeal. Workers who were less satisfied with claims administration procedures were more likely to retain an attorney or file an appeal (P |
| Databáze: | OpenAIRE |
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