Successful Management of Disruptive Behavior: A Descriptive Study
| Autor: | Kathleen M. Lux, Ann R. Peden, Jane B. Hutcheson |
|---|---|
| Rok vydání: | 2012 |
| Předmět: |
Inservice Training
Interprofessional Relations Violence Verbal abuse Conflict Psychological Patient safety Nursing Interview Psychological Humans Workplace Negotiating Communication Disruptive behavior Qualitative descriptive Nursing Team Dissent and Disputes humanities Sexual Harassment Attention Deficit and Disruptive Behavior Disorders Privacy Assertiveness Harassment Female Students Nursing Patient Safety Pshychiatric Mental Health Descriptive research Psychology |
| Zdroj: | Issues in Mental Health Nursing. 33:236-243 |
| ISSN: | 1096-4673 0161-2840 |
| DOI: | 10.3109/01612840.2011.647255 |
| Popis: | The purpose of this qualitative descriptive study was to describe techniques nurses use to successfully manage disruptive behavior (DB) of colleagues. DB is any inappropriate behavior, confrontation, or conflict, ranging from verbal abuse to physical and sexual harassment. Nine RNs who had successfully managed DB in a nurse colleague participated in individual interviews. All participants felt it was important to confront in private unless patient safety was at risk. Participants' described a deliberate approach that included delaying confrontation, approaching the colleague calmly, and acknowledging the colleague's point of view. Responses to the confrontation were positive. Participants also reported that the ability to confront DB improved their practice. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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