Clinical support role for a pharmacy technician within a primary care resource center

Autor:	Amber E. Fink, Keith T. Kanel, Toni Fera, Serah Iheasirim, Meghan L. Bolinger
Rok vydání:	2018
Předmět:	Patient Transfer health care facilities manpower and services education Pharmacy Technicians Pharmacist Hospitals Community Primary care Pharmacists 030226 pharmacology & pharmacy Resource center 03 medical and health sciences Professional Role 0302 clinical medicine Documentation Clinical support parasitic diseases Humans Medicine media_common.cataloged_instance 030212 general & internal medicine health care economics and organizations media_common Pharmacology Primary Health Care business.industry Health Policy Technician Medical record medicine.disease Health Resources Medical emergency Pharmacy Service Hospital business Pharmacy technician
Zdroj:	American Journal of Health-System Pharmacy. 75:139-144
ISSN:	1535-2900 1079-2082
DOI:	10.2146/ajhp160646
Popis:	PURPOSE The creation of a clinical support role for a pharmacy technician within a primary care resource center is described. SUMMARY In the Primary Care Resource Center (PCRC) Project, hospital-based care transition coordination hubs staffed by nurses and pharmacist teams were created in 6 independent community hospitals. At the largest site, patient volume for targeted diseases challenged the ability of the PCRC pharmacist to provide expected elements of care to targeted patients. Creation of a new pharmacy technician clinical support role was implemented as a cost-effective option to increase the pharmacist's efficiency. The pharmacist's work processes were reviewed and technical functions identified that could be assigned to a specially trained pharmacy technician under the direction of the PCRC pharmacist. Daily tasks performed by the pharmacy technician included maintenance of the patient roster and pending discharges, retrieval and documentation of pertinent laboratory and diagnostic test information from the patient's medical record, assembly of patient medication education materials, and identification of discrepancies between disparate systems' medication records. In the 6 months after establishing the PCRC pharmacy technician role, the pharmacist's completion of comprehensive medication reviews (CMRs) for target patients increased by 40.5% (p = 0.0223), driven largely by a 42.4% (p < 0.0001) decrease in the time to complete each chart review. CONCLUSION The addition of a pharmacy technician to augment pharmacist care in a PCRC team extended the reach of the pharmacist and allowed more time for the pharmacist to engage patients. Technician support enabled the pharmacist to complete more CMRs and reduced the time required for chart reviews.
Databáze:	OpenAIRE
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